Power outages sometimes happen and can be caused by a variety of events, from storms, to trees in the lines, to animals in a substation. Twin Valleys Public Power District will respond to all trouble calls 24 hours a day/ 7 days a week. Please call 308-697-3315 or 800-658-4266 immediately to report a problem that you have with your electrical service.
Power Outage Checklist
- Check your breakers or fuses to make sure that is not the problem. Always have a supply of fuses on hand as overloading a circuit or a short is a common outage problem.
- To determine whether the outage is just at your place or not, check to see if your neighbors have power.
- Stay away from the power lines—consider any downed power line to be energized and extremely dangerous.
Calling to Report a Problem
- Call our office 24/7 at 308-697-3315 or 800-658-4266. We always have someone available to answer your call.
- Please state your name, address or location, and your phone number.
- Provide a brief description of what the problem is. If you notice anything unusual please tell us.
- Please have your account number and meter number available.
- Type of account - residential, irrigation, stock well, commercial, etc.
- Your cell phone number so we can contact you if you are not at home.
Standby Generators Warning!!
If you use a standby generator during a power outage, remember that improper generator hookup can create a serious problem for the safety of our crews trying to restore your power. It is very important that a double-throw switch be installed for your generator. This switching device is used to transfer the electric service from the power line to your generator. If not used properly, feedback from the energy that the generator creates, can feed onto the power lines and endanger the lives of our crews and it could damage your generator.
