The billing department at Twin Valleys Public Power District strives to send timely, accurate billings. If you have any questions or concerns about your bill, please call us at (800) 658-4266 or (308) 697-3315.
Payment Options
Payments for Twin Valleys Public Power bills are accepted at the business headquarters located at 1145 Nasby Street (West Highway 6&34) in Cambridge, Nebraska during regular business hours. A drop box is located by the front door for payments made when the office is closed. Please only use this drop when the office is closed.
Credit Card Payments
We also accept Visa or Mastercard credit card payments online, over the phone or in the office.
Automatic Bill Payment (ACH)
To better serve our customers, Twin Valleys Public Power District offers "Automatic Bill Payment" (ACH). No longer worry about the bill getting lost or not being able to pay your bills while you are out of town on business or vacation. ACH allows for the convenience of an automatic transfer of funds from your bank account to pay your monthly electric bill.
This is how the program works: if your service is billed monthly, shortly after the 15th of each month, you will receive a billing card just like you get now, except the bill will have a message on it that reads "Do Not Remit -- Paid by Your Bank." This billing card will show the exact amount to be withdrawn from your account on the 21st, or first working day after the 21st of that month.
If you currently read your meter, you will still need to read it and turn in your reading by the end of each and every month. You can send your billing card stub with the present reading filled in, drop it by our office, call our toll free number, or submit your meter reading via the online Meter Reading Submission Form. But you can forget about making the payment. We'll make it for you. It's that simple. No check to write. No worries about having your payment mailed in time.
This service is available to all accounts - residential, commercial, stockwell, irrigation, etc.
To have your service set up on ACH Bill payment, please print and complete an ACH Form and mail it to Twin Valleys Public Power District along with a voided check. If you have questions regarding Automatic Bill Payment, call Twin Valleys Public Power District at 800-658-4266 or 697-3315. ACH Bill Payment is subject to check writing rules and regulations.
Check By Phone
Our Check By Phone service gives us the ability to accept payments via the phone by printing an in-office check and processing it directly from your checking account. The customer will need to give their checking account number, bank routing number and check number needed to process the transactions.
Monthly Billed Accounts
Monthly bills are mailed out on the 15th (or the closest working day to the 15th) of each month and are due on the last day of each month. If you have not received your bill in a reasonable amount of time after the 15th, please call our toll-free number to have a new bill mailed to you.
Seasonal Accounts
Billing accounts on an annual basis for nonresidential, low usage services can be a real convenience. Consumers can avoid having to supply monthly readings for meters that may be far removed from where they actually live.
Although convenient, seasonal accounts can sometimes create the potential for a usage problem because the meter is often not checked by the consumer on a regular basis. Faulty branch wiring, defective thermostats or other malfunctioning electrical equipment can add kilowatt-hour usage on the meter, even when the consumer thinks everything has been "turned off."
When a meter is read only once a year, the potential for a higher than expected bill is a possibility. Electricity and electrical apparatus can develop a fault at any time. A little energy used daily because of a faulty situation can result in a very large annual bill.
Twin Valleys Public Power District (TVPPD) reads all seasonal meters in December and then bills for that annual usage plus the minimum for the following year. To avoid any question about the amount of usage on any service billed seasonally, it is best to check the meter reading periodically throughout the year.
Delinquent Accounts
If payments are not received by the past due date, penalties of $10.00 or 10% (whichever is greater) will be added to the bills and disconnect letters will be sent. If you receive a disconnect letter, please be sure to contact our office to make sure that your payment arrives by the date in that letter. Payments that are mailed (but not received) will not prevent Twin Valleys’ employees from being dispatched to collect or disconnect.
Budget Billing
Twin Valleys offers a budget billing plan to accommodate qualifying residential consumers who feel this option would be beneficial to them. Residential consumers who have a good payment record may elect to pay for electrical energy used on a "Budget Payment Plan" if the following conditions are met. The customer must:
- Have paid their account as billed prior to the first of the following month for the twelve months immediately preceding application for budget billing.
- Have furnished accurate meter readings prior to the first of the following month for the preceding twelve months.
- Have received service at the current residence for a period of at least twelve months to establish a valid usage history for computation purposes.
- Not have given the district an insufficient funds check in the twelve months immediately preceding application for budget billing.
- Sign an Authorization for Budget Billing form allowing Twin Valleys to bill for a predetermined amount each month.
The payment amount to be paid each month is determined by computing the bills from the twelve months immediately preceding application for budget billing at the rate presently in effect. That total dollar amount is then divided by eleven and rounded to the nearest tens of dollars to arrive at your budget billing amount. The Budget Payment Plan is set up for the first budget payment to be made in March. (The account is then cleared according to actual usage/charges the next March.)
If you are a residential consumer of Twin Valleys and wish to enroll in the plan or have questions about the plan, please contact the business office (800-658-4266). We will be happy to convert qualifying accounts to the convenient Budget Billing Plan.
Some payment options may require a surcharge, please ask the billing department before proceeding with a transaction.
